info@01azure-stone.com

Return & Refund Policy

We Guarantee 100% Satisfaction! If for some reasons you are not happy with your purchase you have three weeks to exchange, replace or refund. (Shipping Fees Not Included. All returns, except for defect(s) in manufacturing, subject to 15% restocking fee.)

Health regulations prohibit the return or exchange of intimate apparel such as panties, briefs, boxers, and thongs. If garment is returned in an unacceptable manner (i.e. signs of being worn, stained, without tags attached, improperly wrapped for reshipment) it will be refused.

To return the item, please contact a customer service representative at info@01azure-stone.com first within 5 days to get return authorization. Provide the e-mail with your name, order number and the reason you want to return this item. A reply will be made to you by email within 24 hours. Shipments received may be refused if not accompanied by a valid authorization. Return merchandise must be shipped within 2 weeks of receipt of approval number.

Upon verification of your return, your account will be credited or replacement merchandise will be sent to you. In case of exchange it is your responsibility to cover shipping and handling of new garment being shipped to you.

Shipping

Some items are shipped from different warehouses. We deliver to US and Canada. Most orders are shipped same day or the next business day Monday through Friday. We do request however that you allow 2 3 business days for production during peak holiday season (Valentine`s Day, Mother`s Day, Father`s Day and Christmas). You will be notified via email of your shipping status if you entered a valid email address.

 

Our standard shipping carriers are UPS ground, Federal Express, USPS Priority Mail and Canada Post, depending on what warehouse we ship from. We use Canada Post Express as our standard shipping method for all orders that will be shipped from our Canadian warehouse. We use USPS Global Express for all orders that will be shipped from our US warehouse to Canada. 2nd Day Air and Next Day Air are available on request (via e-mail), at a higher rate. Check carefully which warehouse (Canadian or US) your item will be shipped from. In case where the incorrect shipping method was selected you will be charged an actual shipping price and notified via e-mail about corrections.

 

Please note that the charges listed below are accurate for most shipments. However, in the event that actual shipping charges exceed the amounts listed below (for areas such as Alaska and Hawaii or remote Canadian regions), you will be charged the actual shipping cost.

 

Attention!! For order that requires shipping from warehouses both Canada and United States please choose shipping charges which is higher. Therefore the second one will be FREE. If you have any questions about shipping charges, please email us for more information.

Shipping Charges within US only :

Merchandise Subtotal

Standard Shipping

Express Shipping

 ( 2-3 business days )

$0 to $49.99

$6.95

$24.95

$50 to $99.99

$9.95

$25.95

$100 to $149.99

$12.95

$26.95

$150 to $199.99

$15.95

$27.95

$200 & over

FREE

$28.95

 

 

 

 

 

 

 

 

Shipping Charges within Canada only :

Merchandise Subtotal

Standard Shipping

Express Shipping

 ( 2-3 business days )

$0 to $49.99

$6.95

$24.95

$50 to $99.99

$9.95

$25.95

$100 to $149.99

$11.95

$26.95

$150 to $199.99

$13.95

$27.95

$200 & over

FREE

$28.95

 

 

 

 

 

 

 

 

Shipping Charges from Canada to US :

Merchandise Subtotal

Standard Shipping

( 5-7 business days )

Express Shipping

 ( 2-3 business days )

$0 to $49.99

$17.95

$34.95

$50 to $99.99

$18.95

$35.95

$100 to $149.99

$19.95

$37.95

$150 to $199.99

$21.95

$39.95

$200 & over

$23.95

$42.95

 

 

 

 

 

 

 

 

Shipping Charges from US to Canada :

Merchandise Subtotal

Standard Shipping

( 6-8 business days )

$0 to $49.99

$17.95

$50 to $99.99

$18.95

$100 to $149.99

$19.95

$150 to $199.99

$21.95

$200 & over

$23.95

 

 

 

 

 

 

 

 

We offer FREE shipping on all orders over $200 dollars within US & Canada only. In the event that your order cannot be filled in 3 business days, we will put it on backordered status and notify you of the approximate delivery date via e-mail. You will also be notified via e-mail when your backordered item is shipped. Sorry, No International Orders! (USA & CANADA ONLY)

*Please note that any additional duties, custom charges, DDP, VAT, associated fees or taxes are the sole responsibility of the customer.

Taxes

All orders shipped within Canada will be subject to taxation according to the regulations of the province of Ontario and of Canada. Orders shipped within Province of Ontario will be charged 8% PST and 6% GST. Orders shipped to other provinces will be charged 6% GST. All orders delivered in the US are tax FREE!

Sizing

Measure Techniques:

BUST

Measure under your arms, around the fullest part of the bust.

WAIST

Measure around waist at your natural waistline. To find your natural waist - bend at your side.

LOW WAIST

Measure approximately 2 fingers below the navel. This measurement applies to items that sit below the navel.

HIP

Measure around the fullest part of your hip.

 

 

 

 

Size Charts:

DRESSES, TOPS, SKIRTS, SHORTS & PANTS

SIZE

BUST

WAIST

HIPS

WEIGHT

HEIGHT

SMALL/MEDIUM

32"-36"
(81cm-91cm)
(A-C Cup)

22"-27"
(55cm-67cm)

34"-40"
(86cm-100cm)

95 lb-130 lb
(46 kg-59 kg)

4'10"-5'6"
(147cm-168cm)

MEDIUM/LARGE

35"-40"
(89cm-100cm)
(A-D Cup)

26"-31"
(65cm-79cm)

37"-44"
(94cm-110cm)

130 lb-165 lb
(59 kg-75 kg)

5'4"-6'0"
(163cm-183cm)

SMALL

32"-34"
(81cm-86cm)
(A-B Cup)

22"-24"
(55cm-61cm)

34"-36"
(86cm-91cm)

90 lb-110 lb
(41 kg-50 kg)

4'10"-5'3"
(147cm-160cm)

MEDIUM

34"-36"
(86cm-91cm)
(B-C Cup)

25"-28"
(63cm-71cm)

36"-38"
(91cm-97cm)

110 lb-130 lb
(50 kg-59 kg)

5'3"-5'6"
(160cm-168cm)

LARGE

36"-38"
(91cm-97cm)
(C-D Cup)

29"-31"
(73cm-79cm)

38"-40"
(97cm-102cm)

130 lb-150 lb
(59 kg-68 kg)

5'6"-5'10"
(168cm-178cm)

ONE SIZE
FITS MOST

32"-38"
(81cm-97cm)
(A-D Cup)

22"-31"
(55cm-79cm)

34"-40"
(86cm-102cm)

90 lb-150 lb
(41 kg-68 kg)

4'10"-5'10"
(147cm-178cm)

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

LINGERIE

SIZE

BUST

WAIST

HIPS

DRESS SIZE

SMALL

32"-34"
(81cm-86cm)
(A-B cup)

23"-25"
(57cm-62cm)

34"-36"
(86cm-91cm)

6-8

MEDIUM

34"-37"
(86cm-93cm)
(B-C cup)

26"-28"
(65cm-71cm)

36"-39"
(91cm-99cm)

10-12

LARGE

37"-40"
(93cm-100cm)
(C cup)

28"-31"
(71cm-79cm)

39"-41"
(99cm-102cm)

14

EXTRA LARGE

40"-43"
(100cm-107cm)
(C cup)

31"-34"
(79cm-86cm)

41"-44"
(102cm-110cm)

16-18

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


PLUS SIZES

SIZE

BUST

WAIST

HIPS

DRESS SIZE

1X

39"-42"
(97cm-105cm)

31"-44"
(77cm-110cm)

41"-44"
(102cm-110cm)

18-20

2X

42"-45"
(97cm-112cm)

34"-37"
(86cm-92cm)

44"-47"
(102cm-117cm)

20-22

3X

45"-48"
(112cm-120cm)

37"-40"
(86cm-100cm)

47"-50"
(117cm-125cm)

22-24

4X

48"-51"
(120cm-127cm)

40"-43"
(100cm-107cm)

50"-53"
(125cm-132cm)

24-26

 

 

 

 

 

 

 

Contact Us

The fastest way to get in touch with us is via e-mail info@01azure-stone.com. We will be happy to reply to all your inquiries within 24-48 hours.